Frequently Asked Questions

The reception is open daily from 07:00 to 23:00.

You may check in from 15:00 hours on the day of arrival. Earlier check-in is only possible if your room is already available. We cannot guarantee this. If your room is not available, you can leave your bags in our luggage room.

Guests arriving after 21:30 hours are kindly requested to inform the hotel in advance.

On the day of departure you have to leave your room before 12 noon. Would you like to continue using the room? That is only possible, if you book an extra night, if available.

Guests must present a photo ID (passport or driver's license) and a credit card in the same name upon check-in.

A deposit of €100 is required upon arrival. This is collected by credit card. The deposit will be fully refunded to the same credit card upon check-out (usually immediately, but at the latest within 7 days), subject to an inspection of the room.

We accept payment by iDeal, Maestro, Visa, Mastercard and American Express.

Lost and found items are stored in our storage for up to 3 months. After this time we can not guarantee that the objects are still present.

Due to hygiene, the following items are not stored:

• Underwear and socks
• Food or drinks
• Care products

If you have any complaints about the room, the breakfast, the staff or our service, please tell us immediately during your stay. At that time we can try to resolve your complaint as best as possible. If you still want to send us your complaint after you have checked out, do so by sending us a message. Your complaint will be dealt with as soon as possible and you will receive a response from us.

Use the booking module on the homepage to reserve a room.

Reservations can only be made online and must always be paid in advance.

Use the booking module on the homepage to find out if there are rooms available at the desired dates and to book a room.

The reservation section of our website is designed to only show you the rooms we have available on the selected dates. If the hotel is fully booked on the dates you have chosen, no available rooms will be shown. You can try again with different dates or a different number of persons per room.

To find out the prices that apply to the rooms in our hotel, you can enter the desired dates in the booking module on the homepage. The best available price will be indicated in the list of available rooms. You will guaranteed get the best price if you make a booking through our website!

Tourist tax of € 6.20 per person per night (age 13 years and older) is already included in the room rate. There may also be a charge for any extras, such as breakfast or parking.